All businesses running a network understand the importance of having reliable ongoing computer support, often having learnt the hard way being let down by a previous service provider. While big companies often depend on binding service level agreements to ensure that they get an acceptable response from their computer support company within a predefined period - for SMEs this large fixed cost is not always feasible nor is it desirable. 

Wicked IT has expert computer technicians providing on call computer support services to businesses in the Central West. We are proud to provide a simple and effective alternative for computer support. We go against the grain in that we don't sell maintenance contracts, rather we offer discounted prepaid blocks of hours. These provide maximum flexibility and can be used for phone, remote and onsite support. What's more, you are still assured of excellent onsite response time in the event of an emergency.

The other major benefit of our prepaid hours is that they have no expiry meaning you won't get caught out if you have a quiet couple of months. By simply making use of the hours as your company needs computer support you will avoid running up your IT costs unnecessarily. As one of our clients with prepaid hours, you are also assigned a dedicated account manager within our office who looks after your particular site's needs in terms of any phone / remote computer support, ordering of hardware / software upgrades as well as coordinating any necessary on-site visits from your assigned field technician.

So outsource your computer support to Wicked IT and watch your business benefit from minimised downtime and reduced IT costs. We stray from maintenance contracts because we would rather remain your support provider based on merit and not the fact that we have locked you into a contract! We don't need binding legal documents to retain our customers - we rely on your satisfaction with our support.

With us looking after your IT, you can focus on what you do best - your core business, and leave us to do what we do best - providing seamless computer support for small to medium sized businesses.